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FAQs

Do you have questions? We have answers!

Q: How to find the best Phoenix moving company?
A: 1. Do your research on companies you plan to get quotes from. Be sure they are licensed, insured and have experience in the industry.
2. Check online reviews – how is the company’s reputation?
3. Collect moving quotes from multiple companies, compare quotes and be sure the services are apples to apples. The company should schedule a virtual or in-person walk-through to provide a quote, then you can be sure there will be no surprised or unexpected charges on moving day – they are quoting you on the full scope of your move
Q: What are additional charges we can expect for our move?
A: Standard moving charges include, furniture protection, loading, transportation and unloading, disassembly and reassembly of beds. Additional charges may apply due to access difficulties, and 3rd party services or selected packing or unpacking services.
Q: What is a shuttle charge?
A: The line item charge you may see on a moving estimate noted as “shuttle”, is referring to the charge needed when the access is tight at origin or destination and the long-distance tractor trailer cannot pull close enough to the residence to load or unload. In this event, a shuttle truck is needed to transport the goods to/from the large moving van.
Q: What does a local move cost?
A: A local move is based on an hourly rate for the men and hours needed to complete the job. The most accurate way to get an idea of what your move will cost is to obtain moving estimates with a virtual or in-person walk-through. This visual appointment will ensure the mover is quoting the full scope of the move and that there will be no surprises or unexpected charges on moving day.
Q: Do you disassemble and reassemble furniture?
A: Our standard services include disassembly and reassembly of beds and general items that need to be broken down to move will be reassembled upon delivery. Anything that might need more complex disassembly can be done by our 3rd party company.
Q: What is the difference between a professional mover and a broker?
A: Professional household goods movers charge by the weight of the shipment while brokers generally charge by square footage as they are outsourcing to multiple freight companies. Professional movers never ask for a “down payment”, while brokers usually require a down payment. Professional moving companies usually offer binding estimates while brokers give a lower quote that is non-binding and can include unexpected charges prior to delivery.
Q: What do I need to do to prepare for the movers?
A: The best practice to prepare for the movers is to have gone through your home to get a good idea of what is going and what is not, create a “no fly area” with items you will be leaving behind or transporting yourself. The movers move quickly and do not have time to stop and ask questions about each item. It is also important that you remove all items from the walls and unplug electronics before moving day.
Q: How can I save money on my move?
A: Mayflower transit has capacity-based pricing for long-distance moves, this means customers with flexible move dates can save money.
Q: How can we ensure that our house doesn’t get damaged when the movers are moving stuff in and out?
A: Standard procedure prior to loading or unloading is for the crews to protect the home, floors, stairs, door jams etc.
Q: What is a free in-home visual estimate?
A: During an in-home visual estimate we send one of our representatives to your home to complete a walk through, and go over everything that will be moving from your home, check the access for the moving truck and answer any questions you may have. This gives us the opportunity to prepare for your move and be sure we have all of the equipment and man power ready to get the job done, and done well.
Q: What am I not allowed to bring with me on my move?
Q: How can I protect my items against loss or damage during my move?
A: We do not provide insurance, but we do offer valuation coverage for loss and damage to your household goods. You can purchase Full Value Protection, which is the most comprehensive plan for protection of your goods. At the mover’s option your goods will either be repaired or replaced at today’s market value. Or you can waive the valuation coverage and take the limited liability coverage at no additional charge which is minimum coverage and only covers your goods for $.60/lb. per item. We always recommend purchasing the Full Value Protection for you goods.
Q: What do I need to do to prepare for the movers?
Q: Do you transport vehicles?
A: Yes, we do. Pricing will depend on the type/size of the vehicle and the distance.
Q: Do you move pianos, pool tables, spas, etc.?
A: Yes, we do. Some items require special crating in order to be moved and we have a 3rd party company that completes crating of these items in preparation for moving at an additional cost.
Q: How long will it take for my goods to reach my destination?
A: Transit time is based on the weight and mileage of your goods and will vary depending on the season.

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