Ready to support your moving needs! COVID-19 Updates

Moving During COVID-19

At Sullivan Moving & Storage, the health and safety of our customers and employees are our highest priority. Considering the developments regarding COVID-19, we want to proactively share our approach to this situation to provide you with comfort that Sullivan has and will continue to take the appropriate and timely actions to mitigate risks for our employees, customers, and partners.

The Center for Disease Control and Prevention (CDC) continues to issue guidance for businesses and individuals. The World Health Organization (WHO) also continues to provide updated information. We will continue to stay up to date with all recommendations and guidelines to help combat the spread of the Coronavirus.

Answers to some Frequently Asked Questions: 

  • Are you open and operational during COVID-19?
  • Does someone need to come into my home to provide a moving quote?
  • Can I cancel or reschedule my move?
  • My move is scheduled in a few days and I am not feeling well. What should I do?
  • What precautions are you taking to help prevent the spread of the virus?
  • What precautions should I take during my move?

Are you open and operational during COVID-19?

Yes! We are an “essential” business and we are open and operational to help support those with moving needs. Our team is available, prepared, and educated on all the necessary recommendations to provide you with our same exceptional service in a safe and professional manner.

Does someone need to come into my home to provide a moving quote? 

No. We understand customers wanting to protect their families and loved ones by limiting exposure when possible. Our virtual survey tool is a fast, easy, and efficient way to get a moving quote without someone coming into your home. It is all done through your smartphone or tablet and operates similarly to a FaceTime or video chat. You can find more information here.

Can I cancel or reschedule my move?

Yes. You can work with your coordinator to reschedule or find a plan you are comfortable with. You will only need to pay for any services that have already taken place, if services have yet to be provided and you contact us at least 24 hours prior to your move, you can cancel without incurring any costs.

My move is scheduled in a few days and I am not feeling well. What should I do? 

If your move date is approaching and you find yourself not feeling well, please do what is most comfortable for you. It is possible to delay or reschedule your move date, however, be sure to reach out to our team to check availability and details related to any charges. We will work closely with you to help provide a solution and process you are comfortable with.

What precautions are you taking to help prevent the spread of the virus? 

Sullivan has educated our internal staff, crews, and drivers regarding the Coronavirus and created a plan for a professional and safe moving experience:

  • Greeting customers with a smile, not a handshake
  • Practicing social distancing (6 feet) from customers and others as much as possible
  • Limiting restroom use to one restroom in the house
  • Wearing masks in parts of the country where it makes sense
  • Practicing CDC recommended hand-washing techniques
  • Wearing disposable gloves OR washing hands depending on circumstances
  • Regularly wiping down personal items and hard surfaces in the cabs of the moving trucks and in trailers or cargo areas
  • Repeating the entire disinfectant process at the end of each job

What precautions should I take during my move?

Sullivan asks that you follow recommended social distancing protocols during your move:

  • Refrain from any physical participation in the move
  • Maintain at least a 6 – foot distance from movers and drivers as they work
  • Disinfect furniture and high touch surface before and after your move
  • Dispose of all packing material once the move has been completed
  • Work closely with your coordinator to discuss any concerns you might have

 

Additional Questions or Concerns – Contact Us: 

If you have specific questions or concerns surrounding our business practices during this time, please reach out to our branch manager directly:

Rob Lynch at rlynch@cmscompanies.com or 602-233-9633

We appreciate you and we are here to support you throughout your entire move process. We will work closely with you to develop a move plan that you are comfortable with. We are in this together and we will get through it together.

– The Sullivan Team

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  • Sullivan Mayflower helped us move from AZ to NorCal. Even though we had to change our moving date a couple of times, they were very patient and professional with us. All of the workers, from the initial contact with John to coordination and billing with Linda was thorough, professional and on-time. The drivers were friendly and helpful. They all worked hard from beginning to end. We loved working with them and wouldn't hesitate to recommend or use them again ourselves. Thank you, Sullivan Mayflower!

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    Danny H.
  • Thank you all so very much for easing my fears and turning our move into a positive experience. I would highly recommend your company to anyone who is considering using a moving company. - Sheila S.

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  • I just wanted to say that my recent move was the best I've had in all my Air Force career. Marcus, Sal, Robert, Bobby, Josh and Luis did a fantastic job. We will be recommending your company for other's moves. - Adam S.

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    Adam S.
  • Everything went exceptionally well. From my initial contact with Nick on the phone while making an inquiry to Dan who expertly appraised precisely what necessary for a move the size that I had, to your gracious and professional guidance throughout this process to Robert and Mike who were very efficient and businesslike in loading my property and to True and Cam who unloaded my pod with care and speed and who were courteous and professional. I have nothing but praise for your entire team! Blessings to you all.
    -Earl

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    Earl
  • I just wanted to let someone know how great these Sullivan drivers were to work with. Each driver was very professional and cautious. In hot weather, it’s easy to hurry to get the job done. This was NOT the case. Thank you so very much.

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    Dave G., Science Care, Phoenix, AZ
  • Thank you, once again, for your level of professionalism and candor exhibited during my appointment the other day. You impressed me with your knowledge of the industry and willingness to go out of your way to ensure the safety of my move. Your kindness and sincere warmth did not go unnoticed. I look forward to booking all my future moves through your company…

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    Dana D., Scottsdale, AZ
  • Our business has contracted Sullivan Moving & Storage to move all of our copiers on a daily basis since 2002. We have also had them move our entire office twice in the past four years. It is a gem to find a company to partner with that is conscientious about customer service, honesty, reliability and integrity. I would recommend Sullivan for all moves.

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    Stefanie R., Scottsdale, AZ
Sullivan Moving & Storage Company BBB Business Review